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February 11th is 2-1-1 day


On 2-1-1 Day, residents are encouraged to make the right call

February 11 is 2-1-1 Day across North America. To mark this day, United Way Leeds & Grenville and 211 Ontario helpline is asking residents to make the right call (#MakeTheRightCall) if they want or need help.

Knowing the right number to call will help people find the right services for their situation and will help reduce non-urgent calls to 911.

“211 has rapidly become an essential community service across Ontario. It’s the easiest and fastest way for our community’s most vulnerable, and those who care for them, to connect to social, health and government services,” said Andrew Benson, Executive Director of Ontario 211.

211 is answered live, 24 hours a day, every day of the year including holidays, in more than 150 languages. Residents can call 2-1-1 for information on community, social and health services, as well as municipal, provincial and federally funded services like housing, employment and mental health and addiction agencies. Residents can also call 2-1-1 for services like food banks or for the non-emergency police number.

“211 is a single point of access, connecting Canadians to services that are provided by local charities and non-profits – it is a great resource for the citizens of Leeds & Grenville,” said Melissa Hillier, Executive Director, United Way Leeds & Grenville.

“The reduction of non-urgent 911 calls will ensure a quick response to an emergency. Dialing 211 will give you direct access to trained professionals who know our community.  Resources and support in one call is a benefit to all”- Brockville Police Chief Scott Fraser

Residents should always call 9-1-1 for life-threatening emergencies or crimes in progress that require police, fire or paramedic services.

When people don’t know where to turn, 211 is there for them.



-My car won’t start and I have to get to work…

-My neighbour is having a party and there is too much noise…

-I need the fire department to come and get my basketball out of the tree…

-I am lonely and want to hear a friendly voice…

-I need help getting my teenager to listen to me…

-I have a medical appointment and don’t have transportation to get there…

Call 211 to find any health, social or government services that serve your community.

About United Way Leeds & Grenville

United Way Leeds & Grenville is a non-profit agency that supports 22 local partner agencies in the community. Its mission is to improve lives and build community by engaging individuals and mobilizing collective action. UWLG is dedicated to bringing people together to build vibrant, and caring communities. For more information, please visit

About 211

211 is the source Canadians trust when seeking information and services to deal with life's challenges. 211's award-winning telephone helpline (2-1-1) and website ( provide a gateway to community, social, non-clinical health and related government services. 211 helps to navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 150 languages.  211 service in Ontario is made possible through the support of local United Ways, municipalities and Ontario’s Ministry of Community and Social Services.

Ontario 211 Services is a non-profit agency that governs 211 service in Ontario. They work in collaboration with seven Regional 211 Service Providers, and a unique network of data contributors to deliver 211 services though the phone and through online channels to all Ontario residents. 

For information or interviews contact:

Melissa Hillier, Executive Director (613)342-8889

United Way Leeds & Grenville - 42 George St. P.O. Box 576 Brockville, Ontario K6V 5V7

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